Shipping policy

 

Last updated: June 04, 2026

FreshEaze (“we”, “our”, “us”) is committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping Policy outlines order processing timelines, delivery timelines, shipping charges, Return-to-Origin (RTO) shipments, and related terms applicable to purchases made through www.fresheaze.in.

1. Shipping Coverage

• We currently ship across India.
• International shipping is available only for bulk orders. Customers interested in international bulk shipments must contact us directly prior to placing an order for availability, pricing, regulatory requirements, and estimated timelines. 

2. Order Processing Time

• Orders are processed within 0–1 working day after successful payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next working day.
• Customised, curated gift hampers, or bulk orders may require additional processing time, which will be communicated at the time of order confirmation.
• FreshEaze reserves the right to delay, hold, or cancel orders for verification, stock availability, compliance, or operational reasons.

3. Shipping & Delivery Timelines

Once dispatched, orders are typically delivered within:

• 2–5 business days across most serviceable locations in India. 
• Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary depending on:
  • Delivery location
  • Courier partner performance
  • Weather conditions 
  • Regional restrictions 
  • Operational disruptions
  • Peak season volumes
  • Government regulations
  • Force majeure events

4. Domestic Shipping Charges

• Free shipping on all domestic orders above ₹500.
• For domestic orders below ₹500, a flat shipping fee of ₹55 is applicable.
• Shipping charges are clearly displayed at checkout before payment.
• Promotional shipping offers, if any, are subject to specific campaign terms and may be modified or withdrawn without prior notice.

5. Remote & Special Service Locations

Certain remote, rural, or special service locations may attract additional shipping charges or extended delivery timelines. Where applicable, customers will be informed before shipment is dispatched.

6. Order Tracking

Once an order is dispatched, tracking details will be shared via email, SMS, WhatsApp, or other available communication channels. Customers are encouraged to monitor shipment progress using the provided tracking information and ensuring availability to receive deliveries.

7. Delivery Partners

• FreshEaze works with trusted third-party logistics and courier providers for order fulfillment.
• While we strive to ensure timely delivery, FreshEaze shall not be responsible for delays, service disruptions, operational failures, or delivery exceptions caused by courier partners after dispatch.
• However, we will make reasonable efforts to assist customers with shipment tracking and escalation where necessary.

8. Delivery Attempts Failed Deliveries & Return-To-Origin (RTO)

• Courier partners generally make 2–3 delivery attempts before marking a shipment as undelivered.
• Customers may receive delivery-related communication through calls, SMS, WhatsApp messages, email, or courier notifications.
• If delivery cannot be completed due to the reasons mentioned below, the shipment may be returned to the seller (Return to Origin / RTO):
  • Recipient unavailability 
  • Incorrect or incomplete address
  • Incorrect contact information 
  • Failure to respond to delivery attempts
  • Refusal to accept delivery 
  • Failure to collect the shipment where applicable
  • Any customer-related delivery issue
• For RTO shipments, FreshEaze reserves the right to:
  • Arrange re-dispatch upon payment of applicable shipping charges.
  • Deduct shipping, return shipping, handling, packaging, payment gateway, and operational costs from any eligible refund.
  • Issue a store credit coupon instead of a monetary refund where appropriate.
  • Decline refund requests where substantial costs have been incurred due to customer-related delivery failures.
• All RTO cases shall be reviewed individually and the final resolution shall remain at FreshEaze's discretion. 

9. Incorrect or Incomplete Address

Customers are solely responsible for providing accurate and complete shipping details. FreshEaze shall not be liable for delays, non-delivery, or losses arising from incorrect or incomplete address information provided at checkout.

10. Address Modification After Order Placement

Address modification after the order placement are subject to operational feasibility. Once an order has been processed, packed, or dispatched, FreshEaze may be unable to modify shipping information.

11. Multi-Vendor & Split Shipments

• FreshEaze operates as a marketplace featuring multiple independent brands and sellers. 
• Products within a single order may be shipped separately from different seller locations. As a result:
  • Customers may receive multiple tracking numbers
  • Products may arrive on different dates
  • Delivery timelines may vary between products
• No additional shipping charges will be charged solely due to seller-side split shipments.

12. Damaged or Tampered Packages

If a package appears damaged, tampered with, incomplete, or contains incorrect items, customers must:

• Record a clear unboxing video at the time of opening
• Report the issue within 24 hours of delivery
• Share supporting images or video evidence along with your order ID

Claims without adequate proof may not be eligible for review or compensation. Resolution will be handled as per our Return & Refund Policy.

13. Food, Wellness & Perishable Products

FreshEaze specializes in food, wellness, personal care, and lifestyle products.

Due to nature of certain products:

• Packaging designs may change from time to time
• Product appearance, color, or labeling may vary between production batches
• Natural products may exhibit minor variations
• Such variations shall not be treated as defects.

Opened, consumed, used, or tampered products may not be eligible for return, replacement, or refund except in cases of verified manufacturing defects, transit damage, or incorrect product delivery.

14. Lost, Stolen or Marked Delivered Shipments

Once a shipment is marked as delivered by the courier partner at the delivery address provided by the customer, FreshEaze shall not be liable for loss, theft, or non-availability of the package unless there is evidence of courier misdelivery. Customers must report delivery disputes within 48 hours of the delivery status update.

15. Fraud Prevention & Order Verification

• FreshEaze reserves the right to verify customer information, payment details, shipping information, or order authenticity before dispatch.
• Orders suspected of fraud, abuse, unauthorized payment activity, policy violations, or suspicious transactions may be delayed, cancelled, or refused at FreshEaze's sole discretion.

16. Delays Beyond Our Control

FreshEaze shall not be liable for delays or delivery failures resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Heavy rainfall
• Pandemic-related disruptions
• Government restrictions
• Strikes
• Customs procedures
• Transportation disruptions
• Political unrest
• Force majeure events

17. Limitation of Liability

• FreshEaze acts as a marketplace and fulfilment facilitator connecting customers with independent brands and sellers.
• To the maximum extent permitted by law, FreshEaze's liability arising from any shipping-related claim shall not exceed the amount paid by the customer for the affected product(s).

18. Policy Updates

FreshEaze reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon publication on the website.

19. Contact Information

For shipping queries, bulk order inquiries, or delivery assistance, please contact:

Email: info@fresheaze.in
WhatsApp: +91 99025 69100
Address: FreshEaze, Bengaluru, Karnataka – 560096, India